Privacy & cookies

This page explains how personal data and cookies are used when you browse the Cuculia website and use its services.

Privacy notice

Controller and contact details

Avora s.r.l., Via dei Serragli 3/R, 50124 Florence (FI), Italy. For personal data enquiries and rights requests: info@cuculia.it.

Data, purposes and legal bases

• Enquiries and bookings. Information you provide, such as your name, contact details and booking information, is used to answer enquiries, manage the service and send related communications. Legal basis: performance of a contract or pre-contractual steps (Article 6(1)(b) GDPR).
• Promotional communications. Any email or SMS promotions require optional, withdrawable consent (Article 6(1)(a) GDPR). Consent to promotions is separate from making a booking and from cookie consent.
• Legal obligations and protection of rights. Data may be processed to meet legal obligations and handle disputes. Legal bases: legal obligation and legitimate interest in protecting rights (Article 6(1)(c) and (f) GDPR).
• Browsing, security and measurement. Technical data, such as IP addresses, browser information and server requests, may be processed when the website is used. Necessary cookies support website operation. Google Analytics and Meta Pixel are enabled with consent, as described in the Cookie Policy.

Information required to answer an enquiry or manage a booking is necessary for that service; without it, the service may not be provided. Refusing optional cookies and promotional communications does not prevent normal browsing of the website.

Processing, suppliers and external services

Data are processed electronically and, where necessary, on paper by authorised personnel. Data may be shared with IT, hosting, website maintenance and booking service providers and advisers, according to their respective privacy roles. An updated list of processors is available from the Controller on request.

Bookings. The Reserve page embeds a form hosted by Pienissimo (domain forms.pienissimo.pro). Loading the form connects your browser to that provider; information entered to make a booking is transmitted through that service. Please also consult the information shown in the form before submitting it.

Map and social media. The Google Maps map on the Contact Us page loads after you click “Show the map”. Loading it may communicate technical data, such as your IP address, to Google. Social profile links open external websites; interactions on those websites are subject to their respective privacy notices.

International services. Using Google and Meta may involve processing outside the European Economic Area. Their privacy notices describe processing locations and the transfer mechanisms used by those providers. For information about recipients and safeguards applicable to the Controller’s processing, contact info@cuculia.it.

Data retention

• Enquiries and services: for the time needed to handle the enquiry and the relationship with the user, comply with legal obligations and protect the Controller’s rights.
• Marketing: until consent is withdrawn or erasure is requested, according to the Controller’s retention criteria.
• Cookies: according to the durations below. A cookie’s lifetime on your device is separate from the retention of data by providers.

Your rights and complaints

Where provided by the GDPR, you may request access, rectification, erasure, restriction and portability, and object to processing based on legitimate interests. You may withdraw consent at any time without affecting the lawfulness of earlier processing. To exercise your rights, contact info@cuculia.it. You may also lodge a complaint with the Italian Data Protection Authority.

Cookie policy

Cookies are small files stored by your browser. This website uses cookies necessary for operation and preference management and, only with consent, measurement and marketing tools. Cookies associated with Google and Meta services may also be stored on this website’s domain, although they are managed through external services.

Choices and withdrawal of consent

In the banner, Accept enables optional cookies, Reject keeps them disabled, and Settings lets you manage the available categories. Google Analytics and Meta Pixel are currently grouped under the optional Analytics and marketing category; the panel does not provide separate switches for these two services.

You can reopen the panel using the button below, disable the optional category and save your preferences. This does not affect the lawfulness of earlier processing. You can also use your browser settings to delete cookies already stored on your device.

Necessary and language cookies

On smaller screens, you can scroll the tables horizontally.

Cookie	Purpose	Indicative lifetime
moove_gdpr_popup	Stores your cookie choices.	Up to 365 days, according to the website configuration.
pll_language	Remembers the selected language.	1 year.

Accessing WordPress administration may also use technical authentication, security and preference cookies, such as wordpress_test_cookie, wordpress_logged_in_*, wordpress_sec_*, wp-settings-* and wfwaf-authcookie-*. These relate to login and administration functions and are not all set during ordinary visitor browsing.

Analytics and marketing — optional

Service / cookie	Purpose	Indicative lifetime
Google Analytics _ga _ga_4M98XD3KB2	Measures website use and recognises browsers and sessions through identifiers.	Default: 2 years; settings and browsers may reduce this.
Meta Pixel _fbp and other identifiers used by the service	Measures visits and interactions for marketing purposes.	Indicative lifetime: 90 days; browsers may reduce this. See Meta’s Cookie Policy for details.

These tools may process identifiers and browsing data: aggregated reports do not mean that all collected data are anonymous. Provider information: Google Privacy Policy, Google Analytics cookies, Meta Privacy Policy and Meta Cookie Policy.

Embedded content and browser settings

The Pienissimo form and Google Maps map are external services and may use their own technical tools according to the requested service and browser settings. This website’s cookie preferences are not a universal control panel for cookies installed by external websites.

Your browser lets you inspect, block and delete cookies. Their actual lifetime may be shorter than indicated; blocking necessary cookies or external content may limit some functions. See your browser’s help section for instructions.

Page last revised: 22 October 2026.